Information System in Restaurant
A waiter takes
an order at a table, and then enters it online via one of the six terminals
located in the restaurant dining room. The order is routed to a printer in the
appropriate preparation area: the cold item printer if it is a salad, the hot-item printer if it is a
hot sandwich or the bar
printer if it is a drink. A
customer’s meal check-listing (bill) the items ordered and the respective
prices are automatically generated. This ordering system eliminates the old
three-carbon-copy guest check system as well as any problems caused by a
waiter’s handwriting. When the kitchen runs out of a food item, the cooks send
out an ‘out of stock’ message, which will be displayed on the dining room terminals
when waiters try to order that item. This gives the waiters faster feedback,
enabling them to give better service to the customers. Other system features
aid management in the planning and control of their restaurant business. The
system provides up-to-the-minute information on the food items ordered and
breaks out percentages showing sales of each item versus total sales. This
helps management plan menus according to customers’ tastes. The system also
compares the weekly sales totals versus food costs, allowing planning for
tighter cost controls. In addition, whenever an order is voided, the reasons
for the void are keyed in. This may help later in management decisions,
especially if the voids consistently related to food or service. Acceptance of
the system by the users is exceptionally high since the waiters and waitresses
were involved in the selection and design process. All potential users were
asked to give their impressions and ideas about the various systems available
before one was chosen.
Questions:
- In the light of the system, describe the decisions to be made in the area of strategic planning, managerial control and operational control? What information would you require to make such decisions?
- What would make the system a more complete MIS rather than just doing transaction processing?
- Explain the probable effects that making the system more formal would have on the customers and the management.
plz in question k answers mil jae gay abi
ReplyDeleteThis is really amazing.online ordering system for takeaway Greatinformation ..Thank you
ReplyDeleteIt’s really a nice and helpful piece of information. takeaway ordering website I’m glad that you shared this helpful info with us. Please keep us informed like this.
ReplyDeleteThanks for sharing this useful information online ordering system for takeaway regarding There is a very good information on your blog. .
ReplyDeleteI respect this article for the all around scrutinized content and superb wording. I got so included in this material that I couldn't quit perusing. I am inspired with your work and expertise. Much thanks to you to such an extent. SAS
ReplyDelete